Bad Online Order System

Truworths online shopping the worst thing that a human being can ever do is to order from Truworths, im so angry words even fail to explain how angry i am, for such a big store that has been operating for more then 10 years and not knowing what to do, so i placed an online order on a Saturday evening, paid for it only to be told on Sunday evening that the order is cancelled due to no stock i mean doesnt the system update i was then told that i will get my refund after 10 working days, to add a cherry on top after a few days later i placed an online order again for a two piece set which was paid for in full only to receive an order with jacket only, mind you its the week for my graduation.

Is this the value that yall give to customers after paying a fortunate?

Guys never ever order online at Truworths it will ruin your day.