bad on line service
<p>on the 23 of september i ordered shoes and a jacket online still have not arrived phoned 5 times always escalation logged bit no results this is one of expensive shops in the country but their service is bad. i hordered twice on total sport both were dilivered with in 3 days how do you explain that</p>
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that delay in the delivery of your order was caused due to a capture error on the part of our couriers; this resulted in your order being sent to an incorrect area. We have brought this matter to the attention of the relevant management of the courier company to address and to ensure that this level of service is not repeated.
Following our recent telephonic conversation we confirm that we have informed you of this. We arranged for the parcel to be delivered to your preferred address no later than 23 September 2016. We have further waivered the delivery fee from your account.
We once again sincerely apologize for your experience and are committed to remain in contact with you until such time as your parcel is delivered.
Yours sincerely,
Truworths Online Team
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that delay in the delivery of your order was caused due to a capture error on the part of our couriers; this resulted in your order being sent to an incorrect area. We have brought this matter to the attention of the relevant management of the courier company to address and to ensure that this level of service is not repeated.
Following our recent telephonic conversation we confirm that we have informed you of this. We arranged for the parcel to be delivered to your preferred address no later than 23 September 2016. We have further waivered the delivery fee from your account.
We once again sincerely apologize for your experience and are committed to remain in contact with you until such time as your parcel is delivered.
Yours sincerely,
Truworths Online Team