1 reviews | Active since May 2013
Bad merchandise
<p>We bought a ****** Mary bag on the 13th of May 2017 and it has only been just over 2 months now and the bag is now getting torn, I am very disappointed at the fact that this bag was very expensive and it would become defective so quickly. It comes to wonder about the quality that Truworths sells their customer's. We pay such a huge price for defective quality goods. It quite ridiculous. I will be asked for the till slip which I do not have because the bag was bought on my husbands account.</p>
Thank you for raising this quality concern with us.
We value your feedback and would like to apologise for the experience regarding the ****** Mary bag purchased from us.
We realise that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. We have been in contact with management at the Truworths store where the item was purchased, and arrangements have been made for you to return the bag to the store for the item to be either assessed in store, or sent to our Quality assurance department for further evaluation.
We thank you for your patronage and trust that the matter will be satisfactorily resolved soon.
Yours sincerely,
Truworths Online Team
Thank you for raising this quality concern with us.
We value your feedback and would like to apologise for the experience regarding the ****** Mary bag purchased from us.
We realise that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. We have been in contact with management at the Truworths store where the item was purchased, and arrangements have been made for you to return the bag to the store for the item to be either assessed in store, or sent to our Quality assurance department for further evaluation.
We thank you for your patronage and trust that the matter will be satisfactorily resolved soon.
Yours sincerely,
Truworths Online Team