kM
katlego M

1 reviews | Active since May 2012

11 Mar 2020, 16:26

Bad mannered rude till personnel

11 March 2020 I went to truworths East Rand mall, and purchased two tops, I came back around an hour or two later, the security guard noticed I had been there shortly before so he approached nicely and I explained I needed to exchange for a larger size, he kindly request to see my slip then directed me to the tills. I get to the tills ND the lady there has a nasty attitude, she looks me at funny ND asks wen did I buy this top ND it has stains. I tell her to look the slip as the date ND time of purchase is there but she keeps insisting abt stains, I tell her it's about an hour since my return, i myself didn't check for stains, she tells the lady who was assisting me in the 1purchase to check items in future,I tell her why wud I check, I'm expecting that the item is new and clean ND all relevant tags were still on the dark Navy blue top. She still gives me a funny look, Continues to talk abt stains I nor the lady who helped me 1st cud see, goes to back,comes back ND only then decides to do my exchange. She acted like I did something wrong or she was doing me a favour. If I wasn't in a hurry I wud have asked to see her manager to address what her problem was exactly, I still needed to buy more items in the women section but the girl put me off so much I decided to leave to another store

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Replies (1)
Truworths
Truworths's reply12 Mar 2020, 10:37
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team