gT
gretchen T
1 reviews | Active since Sept 2015
03 Sept 2015, 10:25
Bad fashion delivery from online store
I placed an order for a pair of pants from truworths online store. The next day afyer placing the order, the truworths order department contacted me to confirm my order. Today, more than a week later, I phoned in to ask where my delivery is. The consultant told me that he found the order and will get back to me today with feeback. I ordered the pants way in adcance for a function. Now it is too late. With a fashion delivery you pay R44 to have it delivered in time! This is my 3rd failed fashion delivery attempt!!! Looking forward hearing from you.
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Truworths's replyOfficial
08 Sept 2015, 09:47Hello gretchendutoit,
Thank you for bringing your concerns to our attention.
We have liaised with our Fashion Delivery Department and established that due to an error on our side; your order was not processed correctly, which resulted in your order only being charged on 03 September 2015.
We attempted to arrange for an urgent delivery to your closest Truworths store on 04 September, however regret that the courier company was unable to meet delivery in due time. Following your telephonic conversation with one of our consultants we believe that you were informed of this and that he has apologized for the inconvenience caused.
We confirm that your parcel was delivered to your requested store on 07 September and was collected by you. Further to this, as a gesture of goodwill, we will be reversing the delivery fee charged from your account.
We hope that we have acceptably addressed this matter for you and once again wish to sincerely apologise for the inconvenience or frustration caused in this regard.
Kindly contact us directly on *** or e-mail *** if you require further assistance with any other matter of concern.
Yours sincerely,
Lynn
Thank you for bringing your concerns to our attention.
We have liaised with our Fashion Delivery Department and established that due to an error on our side; your order was not processed correctly, which resulted in your order only being charged on 03 September 2015.
We attempted to arrange for an urgent delivery to your closest Truworths store on 04 September, however regret that the courier company was unable to meet delivery in due time. Following your telephonic conversation with one of our consultants we believe that you were informed of this and that he has apologized for the inconvenience caused.
We confirm that your parcel was delivered to your requested store on 07 September and was collected by you. Further to this, as a gesture of goodwill, we will be reversing the delivery fee charged from your account.
We hope that we have acceptably addressed this matter for you and once again wish to sincerely apologise for the inconvenience or frustration caused in this regard.
Kindly contact us directly on *** or e-mail *** if you require further assistance with any other matter of concern.
Yours sincerely,
Lynn
Truworths's reply08 Sept 2015, 09:47
Official
Hello gretchendutoit,
Thank you for bringing your concerns to our attention.
We have liaised with our Fashion Delivery Department and established that due to an error on our side; your order was not processed correctly, which resulted in your order only being charged on 03 September 2015.
We attempted to arrange for an urgent delivery to your closest Truworths store on 04 September, however regret that the courier company was unable to meet delivery in due time. Following your telephonic conversation with one of our consultants we believe that you were informed of this and that he has apologized for the inconvenience caused.
We confirm that your parcel was delivered to your requested store on 07 September and was collected by you. Further to this, as a gesture of goodwill, we will be reversing the delivery fee charged from your account.
We hope that we have acceptably addressed this matter for you and once again wish to sincerely apologise for the inconvenience or frustration caused in this regard.
Kindly contact us directly on *** or e-mail *** if you require further assistance with any other matter of concern.
Yours sincerely,
Lynn
Thank you for bringing your concerns to our attention.
We have liaised with our Fashion Delivery Department and established that due to an error on our side; your order was not processed correctly, which resulted in your order only being charged on 03 September 2015.
We attempted to arrange for an urgent delivery to your closest Truworths store on 04 September, however regret that the courier company was unable to meet delivery in due time. Following your telephonic conversation with one of our consultants we believe that you were informed of this and that he has apologized for the inconvenience caused.
We confirm that your parcel was delivered to your requested store on 07 September and was collected by you. Further to this, as a gesture of goodwill, we will be reversing the delivery fee charged from your account.
We hope that we have acceptably addressed this matter for you and once again wish to sincerely apologise for the inconvenience or frustration caused in this regard.
Kindly contact us directly on *** or e-mail *** if you require further assistance with any other matter of concern.
Yours sincerely,
Lynn