Bad experience with Truworths Baywest

I was looking for a new suit for my wedding. I bought pants at T Baywest Sep 9th. As they didn't have the matching blazer I consulted one of the attendants in picking the matching one online. There is nothing to state which goes with which, but I followed his advice. The blazer came Sep 16th. I went home and found the colour and material was not matching and went back to the shop. I couldn't find the slip for the pants at first. They refused to take the pants and the blazer back, even though I had the paper for the blazer and showed them the transaction on my banking app in when and with a reference number. Only upon escalation (aka making a scene and threatening them with legal action in an empty store at 18h30) they phoned the manager, who then agreed that I could change the pants. However, the 46 size blazer ended up being smaller than my regular 44s and 46 blazers at home and I had to return this. They said they didn't have the money and I have to come back today. I found the slip for the pants and told the manager when he phoned today and that he would have the money. He asked me why and I returning the clothing, I explained and he asked me when do I get married. I told him and he said "my condolences", to which I just said "mmm". At the store, the money offered was "floating cash", aka R1575 offered in R10 notes and R5, R2, R1 and 50c coins. I told him this is unreasonable and I will come back tomorrow for reasonable cash. I hope he will get it right.

The other options for funds returs would be a 30 day wait to pay it back on my debit card, which is ludicrous. So here we are. I will probably not buy anything online at Truworths anymore and Truworths Baywest will not be my favourite shop anymore. I will avoid this shop and go to others first.