RM
ROSSANA M
1 reviews | Active since May 2019
23 Aug 2019, 10:26
Bad experience
Today I went to truworths in carnival mall and I receive a very bad experience from Sbongile I went to exchange an item that was bought on account that belongs to my husband and they told him that he has to write a later but I had his id with me apparently they say it was a new policy But my husband never got any communication from truworths about the new policy
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Replies (3)RM
ROSSANA M's updateReviewer Update
23 Aug 2019, 11:25Sbongile then replayed me with an attitude
Instead of explaining the policy with me in a polite manner ,and my husband MR GOERGE KOBE is a very loyal costumer to truworths,, how do they expect my husband to shop again if they treat us this bad
I’m very disappointed
Not to mention the embarrassment I receive from her attitude
Instead of explaining the policy with me in a polite manner ,and my husband MR GOERGE KOBE is a very loyal costumer to truworths,, how do they expect my husband to shop again if they treat us this bad
I’m very disappointed
Not to mention the embarrassment I receive from her attitude
RM
ROSSANA M's update23 Aug 2019, 11:25
Reviewer Update
Sbongile then replayed me with an attitude
Instead of explaining the policy with me in a polite manner ,and my husband MR GOERGE KOBE is a very loyal costumer to truworths,, how do they expect my husband to shop again if they treat us this bad
I’m very disappointed
Not to mention the embarrassment I receive from her attitude
Instead of explaining the policy with me in a polite manner ,and my husband MR GOERGE KOBE is a very loyal costumer to truworths,, how do they expect my husband to shop again if they treat us this bad
I’m very disappointed
Not to mention the embarrassment I receive from her attitude
Truworths's replyOfficial
24 Aug 2019, 09:38We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply24 Aug 2019, 09:38
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
27 Aug 2019, 14:39 Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you could not be assisted during your visit to our store, as an exchange could not be authorized without the account holder being present.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm this matter has been resolved.
Please do not hesitate to contact us directly on ***, or e-mail: *** should you have any concerns or suggestions.
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration in this regard, we can confirm that you could not be assisted during your visit to our store, as an exchange could not be authorized without the account holder being present.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm this matter has been resolved.
Please do not hesitate to contact us directly on ***, or e-mail: *** should you have any concerns or suggestions.
Kind regards,
Truworths Online Team
Truworths's reply27 Aug 2019, 14:39
Official
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you could not be assisted during your visit to our store, as an exchange could not be authorized without the account holder being present.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm this matter has been resolved.
Please do not hesitate to contact us directly on ***, or e-mail: *** should you have any concerns or suggestions.
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration in this regard, we can confirm that you could not be assisted during your visit to our store, as an exchange could not be authorized without the account holder being present.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm this matter has been resolved.
Please do not hesitate to contact us directly on ***, or e-mail: *** should you have any concerns or suggestions.
Kind regards,
Truworths Online Team