Bad experience

I was with my mum at this thruworths on Sunday 14 December 2025 going there to activate the account guess what they can't help her with the her green id book the customer service was very poor have been standing in the queue for a very long time more then 20min only 2 cashiers just to say that they can't help due to the id that is damaged and the cashier did keep on opening the id as if she wants to damaged it. Me and my mum's time wasted. And why was is online approved. It was a bad experience.