1 reviews | Active since Aug 2016
Bad Customers Service
<p>I have never received such bad treatment from Truworths and Identity Call Centre Agents. I made a request of my Paid up letter on Monday I was asked to give my email address and was promised it will be emailed with in 24 to 48 hrs. Today I called again and I was told it will be posted. The worst if all 2 rude agents I spoke to shutter the phone in my ears. Truworths nd Identity don't need such prole. Very bad customers service </p>
Thank you for your post.
Whilst we acknowledge that your query refers to your Identity account we are concerned to read of your experience and therefore immediately escalated this matter to the relevant call centre management team to investigate and address.
We believe that you were contacted by a consultant who has apologized and discussed your concerns in this regard and that you have further verified receipt of the requested letter on 17 August 2016.
Should you require any assistance in future please feel free contact Identity on 021- ********** or via email at **********
Kind regards,
Truworths Online Team
Thank you for your post.
Whilst we acknowledge that your query refers to your Identity account we are concerned to read of your experience and therefore immediately escalated this matter to the relevant call centre management team to investigate and address.
We believe that you were contacted by a consultant who has apologized and discussed your concerns in this regard and that you have further verified receipt of the requested letter on 17 August 2016.
Should you require any assistance in future please feel free contact Identity on 021- ********** or via email at **********
Kind regards,
Truworths Online Team