Bad customer service from Truworths Canal Walk before even receiving card.

I am very disappointed and deeply hurt by the rudeness of one of your employees by the name Zara. I app**** for the Truworths account online and I was at the store to collect the card.

First encounter, she was rude to me as I stood on the wrong side of the cue. Since I was standing closer to her she had to rudely tell me to stand on the other side of which I was the only one on the que. I ignored this incident and moved to the right side to stand to be served.

While waiting I was called by her as she has already done attending to a customer. I went to her and told her I came to collect a card and she asked me for an order number on an SMS and that she won't be able to assist me till I have the SMS. I told her I never received an SMS.

My husband had to explain why we were there, which was to collect a card for a new account opened online.

She changed her cune and told me that I said I came to collect an order. After that a male colleague came to the rescue and told her that the system was offline. She just shrugged her shoulders and said nothing. I had to ask her male colleague what was the issue, he indicated that the system was off and we should come back. She never gave us any feedback.

I have never came across such rude employee in all my life. Let alone apologising for not hearing me why I came to the store. It is clear she did not understood why I was there. She assumed that I came to collect an order.

She did not apologies for the system technical glitch, being offline as it was later indicated by the colleague.

Such a bad experience few hours of deciding to be a customer in your store is shocking and disappointing. Can this employee be removed from working weekends and only be placed when the store is not busy. She is very rude to be placed when the store is busy..

There is a witness at the store a male colleague. The employees working at 12:30 at Century store.

Please update me on the outcome of this investigation.