Bad customer service from a supervisor called robin

Tell Robin to stop shouting at me and interfering with me when I speak. She is a supervisor for a reason, she must stop this nonsense of being impatient with customers, if she is tired, she must go to sleep. With that said, please email me the settlement letters right now. This Robin refused to escalate my query to her manager, I want her manager to call me now and explain why they are refusing to give me the settlement letters. I have settled this accounts in full, she keeps on telling me nonsense that she won't give me the settlement letter until I call debt collector Why did you instruct 3 debt collectors for same debt? Anyway, I did settle both identity and truworths accounts. Email the settlement letters