Bad customer service

On the 26th of August 2019 I went pass Truworths at Fourways, store 157 and purchased a Lancôme wrist watch for myself. Then today I wanted to adjust and wear it only to find the clip of adjusting doesn’t clip to close it. I decided to go to Festival Mall branch271 for an exchange. An arrogant consultant before even checking the problem told me I have to go back to Branch 157. I told her I live in Kempton Park I bought there because I was driving past there. She inspected the watch and told me that it is damaged so they can’t exchange other branch’s damage. I got upset and called customer care and I spoke to Nokunwaba who was also not helpful and spoke with no confidence and I could hear from her voice that she’s not competent enough. She gave me reference 77815. I demanded for credit on my account as I wanted a watch. I insisted on leaving the watch and they all said I should go with it and go to Fourways. I told Nokunwaba that as much as they can arrange a courier to get me what I need from another branch and charge me R40.00, they can do likewise and she said the store has to decide. The attitude of the consultant was stinking and when I asked to see the manager she told me the manager doesn’t stay in the shop. Please intervene, I bought another watch today as I needed it ASAP and I have their watch and I just want my account to be credited and they can send a courier to collect their watch. At the branch not only the consultant who was helping me had an attitude, also the pregnant consultant had an attitude and even refused to assist me with my purchase of another watch and said the one with employee number ***. In two days it will be my birthday and already these *********** staff of Truworths spoiled my week of celebration .