Bad customer service at Thruworth Westgate Mall Roodepoort

On 5 July 2022 in the afternoon i was at the mall Westgate in Roodepoort. I went to Thruworth to pay my account. The queue was extremely long so i went straight to the jewelry counter to ask the lady by the name Precious if i can pay my account by her she did not want to assist me by making a quick account payment so Precious redirected me to the long queue for just a account payment. I went to the long queue and was standing for a long time, after a while the same lady by the name of Precious came to ask the customers what they want to do as Precious approached me and ask what i want to do i said to her i want to pay my account and then she redirected me again to the counter where i was the first time to ask if i can pay my account. I then said to Precious i was by you first and you showed me away to go and stand in the long queue as i was talking to her she interrupted me and gave me a very rude answer talking over me and said never mind, while she was walking away showing her hand to me like she is rejecting my complaint in a rude manner. I asked her again while she was walking away where must i go to make my account payment Precious then didn't explain professionally enough to me where i must go. I then walked out of the queue to where i must go for the 3rd time just to pay my account, as i approached Precious now for the payment i said to her that she was very rude the way she flicked her and at me with a attitude and said never mind and walked away as if i as a long customer of Truworth don't matter!!!! She just started to confront me and talk over me again and i said to her you could have just apologized and assisted me then Precious said for what must she apologize again in a very rude voice tone her body language was also rude. I was very upset because i am a customer that pays my account on time I never skipped my account payment and i pay for Precious salary and she just thinks she can not give a **** about customer service. I can tell Precious gave me this bad attitude and service because i am white so she felt like she can talk the way she can because Precious has the right. It does not matter the skin color you can't have bad customer service. There is a lack of customer service in South Africa and Precious is one of them. I am not happy with the way she talked to me and assisted me. Precious is not very friendly and approachable very unprofessional!!!!