1 reviews | Active since Mar 2017
Bad customer service and return policy
<p>I bought a dress from Truworths Welkom (Goldfields Mall) on the 6th Feb 2017 at 16h20 pm, I did not fit the dress as i was in a hurry to go to other shops before the close. When I got home I fitted the dress but it did not fit well and it was short for my liking. The following day on the 07 Feb I went back to truworths to exchange the dress for a bigger size, the till lady who had bad attitude said they can not take the dress back because it has fine lines that showed that it was worn and I told them that I fitted the dress that the reason I am returning it for a bigger size. I also took another dress on the rack in the store and showed them it also has those fine lines meaning that it is the quality of their material. I ask for a manager who also refused to do the exchange and said they will send the dress to the area manager and he will call and give me feedback. Nobody called me back till on the 21st Feb when i received a statement that shows that i owe truworths the amount of the dress that I do not have. On the 23rd feb and 02 March i received reminders on the account. I went back to the enquire about the dress and the account and they told me that the area manager said i should call him.</p> <p> </p> <p> What kind of servive is truworths offering to their customers? The don't even have the decency of calling back and the expect me to spent my money to call all their manager whereas the promised to call be back. I feel that this a bad treament and a bad service. I will also not allowed to fit their clothes? We pay good money a truworths but the sevice is as if we are buying from street vendors. Worst of all I don't even have the dress with me. </p>
Thank you for your post.
In line with our Returns Policy we allow an exchange or credit of merchandise returned within 30 days from the date of purchase, provided that the item has not been worn or used and the original proof of purchase is presented.
We liaised with the manager of the store and were informed that upon your return, the garment was assessed by her and her findings were that the garment was not in its original condition; as such your request for the return was declined. As you were not happy with this decision your concerns were raised with the Area and Divisional Managers of the store who has agreed to conduct to further investigation and to re-assess the item for you.
Whilst the Area Manager was unable to reach you on your contact number provided, she committed to provide you with feedback once the investigation has been concluded.
Kind regards,
Truworths Online Team
Thank you for your post.
In line with our Returns Policy we allow an exchange or credit of merchandise returned within 30 days from the date of purchase, provided that the item has not been worn or used and the original proof of purchase is presented.
We liaised with the manager of the store and were informed that upon your return, the garment was assessed by her and her findings were that the garment was not in its original condition; as such your request for the return was declined. As you were not happy with this decision your concerns were raised with the Area and Divisional Managers of the store who has agreed to conduct to further investigation and to re-assess the item for you.
Whilst the Area Manager was unable to reach you on your contact number provided, she committed to provide you with feedback once the investigation has been concluded.
Kind regards,
Truworths Online Team