1 reviews | Active since May 2015
Bad customer service/ Abusive staff
I do hope this complaint gets to the intended recipient but I am certain all will be done to voice my dissatisfaction with the service received from your organization since opening up an account.It all started when I did not receive statements from you. In the beginning, I was making payment without these statements until I continued receiving snotty calls from your staff demanding payment. When indicating that payment was done, they would respond that it was not enough as it was short by maybe a hundred rand or so. I raised the issue that I was not receiving any statements, then they all would promise to look into it but all in vain.I asked for the complaints department email address but it's like squeezing water out of a rock because each time I was handed over to a supervisor although I advised this is not what I wanted.The supervisor would try and help but each case not to my satisfaction as I wanted a simple email address for complaints. When asked why, I outlined the reasons. The staff were very rude, shouting as if I've committed a crime by skipping payment. Refused to listen to the reasons why payment was not made. Very unreasonable and arrogant staff. Bad bad bad....
Thank you for your post.
The conduct of our consultants mentioned in your post is completely deplorable and we therefore escalated your concerns to the relevant management for our collections department.
We were informed that this matter was addressed with the consultants involved, as to ensure that this level of service does not occur in future.
Further to this, we believe that the Quality Assurance Supervisor of our collections department was in contact with you on 28 October 2015 to discuss your concerns raised. We however regret that you were not happy with the feedback provided.
We have reviewed your account and can confirm that since you changed your address in January 2015 no mailers were returned to us from the post office; therefore we are unsure why your statements were not received at your confirmed address.
We can however verify that you have since been subscribed for our electronic statements thus all your future statements will be issued via email.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely
Lynn
Thank you for your post.
The conduct of our consultants mentioned in your post is completely deplorable and we therefore escalated your concerns to the relevant management for our collections department.
We were informed that this matter was addressed with the consultants involved, as to ensure that this level of service does not occur in future.
Further to this, we believe that the Quality Assurance Supervisor of our collections department was in contact with you on 28 October 2015 to discuss your concerns raised. We however regret that you were not happy with the feedback provided.
We have reviewed your account and can confirm that since you changed your address in January 2015 no mailers were returned to us from the post office; therefore we are unsure why your statements were not received at your confirmed address.
We can however verify that you have since been subscribed for our electronic statements thus all your future statements will be issued via email.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely
Lynn