Bad customer service

Good day...on sunday the 15th of may 2022 I went from atlantis to century truworths to purchase a phone for my partner as a gift for her birthday on 20th may 2022...unfortunately i didn't have my id with me..Today on the 17th of May I managed to go late for work and went straight to this store again to get the phone..with my Id document...being the first customer in store and getting help from the same salesperson as sunday i requested to a13 samsung phones..i paid 200rand on my account to get it to 7000rand credit available to get the transaction done..another lady approaches us and say we need to do a verification call first as the sale is above R3000..i then get to talk on the phone pass the clarification call..after being told i passed the verification call and my details being updated as i had another new number addded to my account..the same lady then tell me she wont be able to continue with my transaction due to that my id is not in good condition..while my previous phone bought 5months ago were also bought with my id in the same condition as now..I then showed her my license card with the same details as my id but still refused to continue with my transaction..I had to go without this phones while having a birthday in 3days..i mean driving from atlantis to century it cost almost 150rand of petrol .this store failed me by all means I would like to know what im as a loyal customer have to do..getting another id will mean i neef to get a day off at work and wait 3weeks to get a new id card..i considering on closing this account because being put on a verification test passed it and still getting the message that they can't trust me as a loyal customer and looked as a suspect of ********* im not happy at all.