Bad Customer Service

I recently visited Merino Ermelo to complete a purchase; however, I encountered an unexpected issue at the point of sale. The cashier was uncertain as to why my transaction was blocked and indicated that it was necessary to contact the head office for further clarification.

During the initial call to the head office, we were placed on hold for nearly ten minutes. Subsequently, the cashier suggested that we attempt the call a second time. On this occasion, the call was answered, and after a brief conversation, I was asked to speak directly with a representative.

I was required to answer security questions, which I comp**** with, and was then queried about my recent purchase history, including the last time I made a purchase, the corresponding amount, and any returns I had made to the store within the past three months. I expressed my difficulty in providing this information on the spot, as I do not routinely keep track of such details.

I would like to emphasize that I have never been in arrears with this account and that I maintain a low balance. It was quite disconcerting to find myself in this predicament. The representative advised me to remain calm; I then reiterated that my time is valuable and that explaining my situation to someone without prior notification of the circumstances was quite frustrating. Ultimately, I ended the call and left the store without purchasing the clothes I wanted. I spent over 45 minutes waiting in line and on the phone.