Bad customer service

On April 2020 just after the lockdown I made an EFT payment to truworths accounts and still debited my account which was not suppose to be like that I yet phoned the headoffice the first call it was on voicemail 2nd time I was told to wait more days as it will reflect right now their systems are off due to lockdown okay fine on level 4 lockdown I was directed to *** to assist me but she/he has been responding to my emails I than phoned and phoned until I was please to Lesley she promised to resolve my issue and that I should Ignore the msges coming in saying I must pay my account but because I was getting irrated and worried about my credit record I made an payment and asked Lesley to plz check cos now I have double payment to cut the story short I haven't received any feedback from both Lesley and Nwabis my statement still came back with no reflection of the money I paid I also went to the shop and they told me lies saying no they will be add in on my June statement and that will reduce your outstanding balance