JG
Jeremy G
1 reviews | Active since Mar 2013
21 Dec 2015, 11:51
BAD CUSTOMER SERVICE
An order was placed over a month ago for 2 of your DH Shirts. It is now a month later and only 1 of the shirts has arrived. According to customer care the lost shirt has been charged to my account on the 14th. <br> <br> Is this the type of service you offer? Make your customers wait and then charge them out for items they do not have? In the meantime while you try and get my shirt to me, you charge me interest?<br> <br> Pathetic service. If things are too busy for you during the festive season then don't offer the service.<br> <br> It's nearly Christmas and i don''t have my shirt.<br> <br> ***
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Truworths's replyOfficial
24 Dec 2015, 11:27Hello Jeremy2405,
Thank you for bringing your concerns to our attention.
We were concerned to hear about your experience with our fashion delivery service.
We immediately conducted an enquiry regarding this matter. We established that your initial order for the shirt was not charged by our store and was therefore not delivered. Subsequent to your call to our Contact Centre on 12 December 2015, your order was attended to. We are pleased that your order was delivered to your preferred address on 18 December. We were informed that our delivery store attempted to contact you on the day but were regretfully unsuccessful in their attempts.
Following our telephonic conversation on 22 December we confirm that we have informed you of this and that you will collect your parcel from the store soonest.
We wish to once again apologize for your experience and would like to assure you that we have escalated this matter to the relevant store managers to address so that our high service standards are always upheld.
Yours in Fashion,
Lynn
Thank you for bringing your concerns to our attention.
We were concerned to hear about your experience with our fashion delivery service.
We immediately conducted an enquiry regarding this matter. We established that your initial order for the shirt was not charged by our store and was therefore not delivered. Subsequent to your call to our Contact Centre on 12 December 2015, your order was attended to. We are pleased that your order was delivered to your preferred address on 18 December. We were informed that our delivery store attempted to contact you on the day but were regretfully unsuccessful in their attempts.
Following our telephonic conversation on 22 December we confirm that we have informed you of this and that you will collect your parcel from the store soonest.
We wish to once again apologize for your experience and would like to assure you that we have escalated this matter to the relevant store managers to address so that our high service standards are always upheld.
Yours in Fashion,
Lynn
Truworths's reply24 Dec 2015, 11:27
Official
Hello Jeremy2405,
Thank you for bringing your concerns to our attention.
We were concerned to hear about your experience with our fashion delivery service.
We immediately conducted an enquiry regarding this matter. We established that your initial order for the shirt was not charged by our store and was therefore not delivered. Subsequent to your call to our Contact Centre on 12 December 2015, your order was attended to. We are pleased that your order was delivered to your preferred address on 18 December. We were informed that our delivery store attempted to contact you on the day but were regretfully unsuccessful in their attempts.
Following our telephonic conversation on 22 December we confirm that we have informed you of this and that you will collect your parcel from the store soonest.
We wish to once again apologize for your experience and would like to assure you that we have escalated this matter to the relevant store managers to address so that our high service standards are always upheld.
Yours in Fashion,
Lynn
Thank you for bringing your concerns to our attention.
We were concerned to hear about your experience with our fashion delivery service.
We immediately conducted an enquiry regarding this matter. We established that your initial order for the shirt was not charged by our store and was therefore not delivered. Subsequent to your call to our Contact Centre on 12 December 2015, your order was attended to. We are pleased that your order was delivered to your preferred address on 18 December. We were informed that our delivery store attempted to contact you on the day but were regretfully unsuccessful in their attempts.
Following our telephonic conversation on 22 December we confirm that we have informed you of this and that you will collect your parcel from the store soonest.
We wish to once again apologize for your experience and would like to assure you that we have escalated this matter to the relevant store managers to address so that our high service standards are always upheld.
Yours in Fashion,
Lynn