MM
Mpho M
1 reviews | Active since Nov 2015
01 Nov 2015, 11:51
Bad customer service
I have always been a cash paying truworths customer but whe i saw an online adverti*****t of how one gets R750 of discount vouchers i found it quite rewarding,i opened an account and up to thus far i still am to recieve those vouchers,i have sent several emails to you and with no acknowledgment from you,its frustrating and all i require is clearity on this matter,and if for some reason those vouchers are not there then let it be communicated to me,yes id feel mislead but its better than trying to communicate with people who are always mute .
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Truworths's replyOfficial
03 Nov 2015, 14:52Hello Aryton,
We thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We have reviewed your account and can confirm that four fashion vouchers had indeed been allocated to your Truworths account.
Following our telephonic conversation, you informed us that you will be visiting our store this week to make a qualifying purchase.
We wish to apologize for the service you have received in this regard and trust that we have satisfactorily resolved this matter for you.
Kind regards and happy shopping!
Lynn
We thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We have reviewed your account and can confirm that four fashion vouchers had indeed been allocated to your Truworths account.
Following our telephonic conversation, you informed us that you will be visiting our store this week to make a qualifying purchase.
We wish to apologize for the service you have received in this regard and trust that we have satisfactorily resolved this matter for you.
Kind regards and happy shopping!
Lynn
Truworths's reply03 Nov 2015, 14:52
Official
Hello Aryton,
We thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We have reviewed your account and can confirm that four fashion vouchers had indeed been allocated to your Truworths account.
Following our telephonic conversation, you informed us that you will be visiting our store this week to make a qualifying purchase.
We wish to apologize for the service you have received in this regard and trust that we have satisfactorily resolved this matter for you.
Kind regards and happy shopping!
Lynn
We thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We have reviewed your account and can confirm that four fashion vouchers had indeed been allocated to your Truworths account.
Following our telephonic conversation, you informed us that you will be visiting our store this week to make a qualifying purchase.
We wish to apologize for the service you have received in this regard and trust that we have satisfactorily resolved this matter for you.
Kind regards and happy shopping!
Lynn