Bad customer service

Item: Truworths
Rating: 1
Author: Lynne S

I am trying to make a purchase online however your system say that it does not have a mobile number for me. I've been given three numbers to call and not one of them could help me: *** *** ***

The last number a manager spoke to me who promise to transfer me however the call did not go through so all I heard was the busy call center in the background like the phone was just left on the desk. Not impressed at all.

Helpful (0)

Replies (4)

Truworths's replyOfficial

05 Sept 2019, 12:21

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Truworths's reply05 Sept 2019, 12:21

Official

Lynne S's updateReviewer Update

05 Sept 2019, 12:24

Trucaller was blocking your call now cause you're listed as spam.
I have unblocked the listing.
Please phone me.

Lynne S's update05 Sept 2019, 12:24

Reviewer Update

Trucaller was blocking your call now cause you're listed as spam.
I have unblocked the listing.
Please phone me.

Truworths's replyOfficial

09 Sept 2019, 12:24

Thank you for your post.

At Truworths, we strive to offer our customers service that consistently meets and exceeds our standards of excellence. Upon receipt of your post, we escalated your concerns raised to the relevant department to address.

We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.

We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you.

Kind regards,

Truworths Online Team

Truworths's reply09 Sept 2019, 12:24