1 reviews | Active since Feb 2013
Bad customer service
After being a customer for +22 years on Saturday 24/10/2015 I booked a facial at Truworths Gateway with consultant Reena. I was told it was no problem and as I had made a booking for only my daughter I should also come in and get a facial done.<br> All dressed up for a function and after getting the facials then get told I have to make 2 treatment purchases per person before leaving. Much to my embarrassment as I was not carrying my account card . I hold an account with the store and I wanted to give my id number and sort out this mess on Monday . I was told this was not possible and I had to make a purchase immediately. All dressed up I had to then produce my account card and stand in the queue without assistance from Reena. Really disappointed at her service and lack of informing me of the details earlier. <br> Would definitely not be using this branch again as she was also not available previously on another query and did not call me back.<br> I do however want to thank her 2 assistants Ntombi and I cannot remember the other ladies name for their help.<br>
We were truly concerned to read of your experience and deemed it necessary to escalate your concerns to the manager of the store in question.
Following his investigation, we were informed that the Clinique Consultant mentioned in your post was only assisting at the counter for the day. As there had been no promotion for facials on the day and did not provide you with the correct information in this regard.
We can confirm that subsequent to your post this matter was escalated to the Area Manager of the store and will be brought to the attention of the management at Clinique to have the appropriate corrective action taken.
We would like to apologise to you and your daughter for any upset and disappointment caused as a result of this experience.
We value your feedback and we would like to take this opportunity to thank you for your patronage and trust that we have adequately attended to your query.
Yours sincerely,
Lynn
We were truly concerned to read of your experience and deemed it necessary to escalate your concerns to the manager of the store in question.
Following his investigation, we were informed that the Clinique Consultant mentioned in your post was only assisting at the counter for the day. As there had been no promotion for facials on the day and did not provide you with the correct information in this regard.
We can confirm that subsequent to your post this matter was escalated to the Area Manager of the store and will be brought to the attention of the management at Clinique to have the appropriate corrective action taken.
We would like to apologise to you and your daughter for any upset and disappointment caused as a result of this experience.
We value your feedback and we would like to take this opportunity to thank you for your patronage and trust that we have adequately attended to your query.
Yours sincerely,
Lynn