BAD CUSTOMER SERVICE

It is with great disappointment that i have to write this complaint. I placed an order online on the 08th October 2015 for a pair of peep toe shoes and mens white short. On Wednesday the 21st of October 2015 the delivery guy came with the parcel BUT there was no invoice so he had to take back the parcel. and so i called the call center on the 22nd of October, they could not figure out what happened and i believe they logged a query. This morning i called the customer service and call center and no help.<br> <br> Eventually i got ahold of Imrand(sp) at the customer service division and he was able to help. He got a lady by the name Lynn (something like that) she tells me that the order was returned because i was not invoiced, the order was not put through by the sales people. when i tell her that i need the shoes by tomorrow she tells me she will figure out what happened. She called me know and tells me that the shoes are in a container back to Polokwane. that for me is not helping a customer. Did she miss the part where i said i needed the shoes? is it my fault that i wasnt invoiced? what is she doing to rectify the mistake that one of their employees has made? is this how Truworths treat