lR
lerato R
1 reviews | Active since Feb 2011
29 Sept 2015, 07:30
bad customer service
On 25th I went to the Glen to inquire about the R60 that has been debiting on my account.The assistance mananger told me i must write the letter .I refused .The lady called the call centre and spoken to wandile . told me i must call them to cancel it .I told him why must call them because i did not confirm anything to debited my account with R60. I then spoken to waseem that told me they cannot get involved i must call them . I dont understand how did they get my details .I told him because he couldnot answer all my question i am closing my account
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Truworths's replyOfficial
06 Oct 2015, 09:52Hello maneo,
Thank you for your post.
We have reviewed your account and established that the policy mentioned in your post, is underwritten by Hollard Life Assurance Company Limited which is administered by Trulife.
We have therefore contacted Trulife to investigate this matter with utmost urgency.
We were informed that a representative from their operations team was in contact with you on 02 October to discuss the concerns raised in your post.
Following their investigation, they have established that you had indeed been misinformed by the consultant from Trulife, as premiums for this specific policy can only be debited on your Truworths account. They have therefore opted to cancel the policy, as per your request, and will further credit the premiums that were charged since commencement date of the policy.
We wish to convey our sincerest apologies, on behalf of Trulife, for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and established that the policy mentioned in your post, is underwritten by Hollard Life Assurance Company Limited which is administered by Trulife.
We have therefore contacted Trulife to investigate this matter with utmost urgency.
We were informed that a representative from their operations team was in contact with you on 02 October to discuss the concerns raised in your post.
Following their investigation, they have established that you had indeed been misinformed by the consultant from Trulife, as premiums for this specific policy can only be debited on your Truworths account. They have therefore opted to cancel the policy, as per your request, and will further credit the premiums that were charged since commencement date of the policy.
We wish to convey our sincerest apologies, on behalf of Trulife, for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Truworths's reply06 Oct 2015, 09:52
Official
Hello maneo,
Thank you for your post.
We have reviewed your account and established that the policy mentioned in your post, is underwritten by Hollard Life Assurance Company Limited which is administered by Trulife.
We have therefore contacted Trulife to investigate this matter with utmost urgency.
We were informed that a representative from their operations team was in contact with you on 02 October to discuss the concerns raised in your post.
Following their investigation, they have established that you had indeed been misinformed by the consultant from Trulife, as premiums for this specific policy can only be debited on your Truworths account. They have therefore opted to cancel the policy, as per your request, and will further credit the premiums that were charged since commencement date of the policy.
We wish to convey our sincerest apologies, on behalf of Trulife, for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and established that the policy mentioned in your post, is underwritten by Hollard Life Assurance Company Limited which is administered by Trulife.
We have therefore contacted Trulife to investigate this matter with utmost urgency.
We were informed that a representative from their operations team was in contact with you on 02 October to discuss the concerns raised in your post.
Following their investigation, they have established that you had indeed been misinformed by the consultant from Trulife, as premiums for this specific policy can only be debited on your Truworths account. They have therefore opted to cancel the policy, as per your request, and will further credit the premiums that were charged since commencement date of the policy.
We wish to convey our sincerest apologies, on behalf of Trulife, for any inconvenience caused as a result of this matter.
Kind regards,
Lynn