SM
Sebastian M
1 reviews | Active since Jul 2019
04 Jul 2019, 14:37
Bad customer service
I wanted to buy using my mom's card I brought all the items, but I didn't have my ID then I asked the stuff member... she told me that I need to bring my ID as well. I wanted to double check with the store manager she didn't even look at me (customer engagement). She only talked to the sales lady. Her name is Monica.
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Replies (2)
Truworths's replyOfficial
08 Jul 2019, 08:46 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply08 Jul 2019, 08:46
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
19 Jul 2019, 15:46 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Store Manager to address.
We can confirm that upon your visit to the store you were correctly advised about our policy, and can further confirm that the relevant Store Manager has been in contact with you to apologies for the manner in which you felt your query was handled.
We further confirm that this matter has been resolved, and encourage you to contact us directly on *** or via email *** should you require any further assistance.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Store Manager to address.
We can confirm that upon your visit to the store you were correctly advised about our policy, and can further confirm that the relevant Store Manager has been in contact with you to apologies for the manner in which you felt your query was handled.
We further confirm that this matter has been resolved, and encourage you to contact us directly on *** or via email *** should you require any further assistance.
Kind regards,
Truworths Online Team
Truworths's reply19 Jul 2019, 15:46
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Store Manager to address.
We can confirm that upon your visit to the store you were correctly advised about our policy, and can further confirm that the relevant Store Manager has been in contact with you to apologies for the manner in which you felt your query was handled.
We further confirm that this matter has been resolved, and encourage you to contact us directly on *** or via email *** should you require any further assistance.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Store Manager to address.
We can confirm that upon your visit to the store you were correctly advised about our policy, and can further confirm that the relevant Store Manager has been in contact with you to apologies for the manner in which you felt your query was handled.
We further confirm that this matter has been resolved, and encourage you to contact us directly on *** or via email *** should you require any further assistance.
Kind regards,
Truworths Online Team