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Rene A

1 reviews | Active since Mar 2019

09 Mar 2019, 13:58

BAD CUSTOMER SERVICE

Good Afternoon. I purches a Men's Watch at one of your branches in gugulethu mall Less than a month and the Watch is not working The manager in-store refuse to exchange the watch or send it away to be fixed because I don't have a till slip. I don't want my money back I just want a exchange or to be fixed. I don't understand why it's a problem cause the watch is still new and you can still see it's New. The manager NONTU MORARA Was not even trying to assist me All she said is No she can't refund it. The service was so bad As a Customer she was suppose to try her best to assist but she refuse So unacceptable!!!!!!

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Replies (3)
Truworths
Truworths's reply11 Mar 2019, 10:40
Official
 Thank you for your post. 

At Truworths, we pride ourselves on offering merchandise of international standards to our fashionable, quality-conscious customers. We have procedures in place to ensure that our merchandise meets these standards and we were therefore concerned to hear of your experience. We assure you that merchandise found to be defective will gladly be credited or exchanged, provided that it meets the requirements of our Returns Policy. 

We have tried to contact you to address your concerns, but have been regrettably unsuccessful in our attempt. 

This being, we wish to advise that you may contact us directly on *** or via email *** 

Kind regards, 

Truworths Online Team 
RA
Rene A's update25 Mar 2019, 11:02
Reviewer Update
Good Day. It's been 2 weeks now And I'm still waiting on feedback However I've spoken to a lady named Malani and she told me she's gonne contact the gugulethu branch and phone me back and she never gave feedback I had to use my airtime to phne the head office cause I'm waiting on feedback. I got hold of her this morning and she explained that she contacted the store and send se emailed the area manager however she said the area manager Wareldia Esau said she's going to contact me and she never did. I'm now so tired of this bad bad service from Truworths I thought the Bad service is just in-store but it's at the Head office aswell I really don't believe how me as a Customer must deal with this situation on my own while the store manager NONTU and Area Manager Wareldia Esau is so *********** and ignoring me Why take *********** staff who can't even deal with the customers? Where's the service The notice the Customer? Adhere to the Customer? Acknowledge the Customer? Truworths really don't have that good service anymore. So Disappointed!!!
RA
Rene A's update25 Mar 2019, 11:02
Reviewer Update
Good Day. It's been 2 weeks now And I'm still waiting on feedback However I've spoken to a lady named Malani and she told me she's gonne contact the gugulethu branch and phone me back and she never gave feedback I had to use my airtime to phne the head office cause I'm waiting on feedback. I got hold of her this morning and she explained that she contacted the store and send se emailed the area manager however she said the area manager Wareldia Esau said she's going to contact me and she never did. I'm now so tired of this bad bad service from Truworths I thought the Bad service is just in-store but it's at the Head office aswell I really don't believe how me as a Customer must deal with this situation on my own while the store manager NONTU and Area Manager Wareldia Esau is so *********** and ignoring me Why take *********** staff who can't even deal with the customers? Where's the service The notice the Customer? Adhere to the Customer? Acknowledge the Customer? Truworths really don't have that good service anymore. So Disappointed!!!