Bad customer service

On the 3rd August 2018 I visited Earthchild and Naartjie stores at Clearwater mall, both the stores assistance were great on both stores, my problem was the Truworths customer service consultants, the customer consultants over the phone are so damn rude, unprofessional. Last year ***** happened to my truworths store card so, I had an an agreement with Truworths that my card will stay blocked and every time when I make purchase the customer service will be contacted by the store to unblock the account for the purchase to go through, but last week when I went to the both stores and they contacted the customer service this unprofessional consultants they were so rude to the store assistance as well as to me and refused to give out their names over the phone and hang up the phone. I'm soo ****ed because if Truworths security was tight enough , I would be free that my account it's safe as long as my store card is with me all time but ***** happened while my I had my store with me, then I have to deal with stupid, unprofessional and rude customer service consultants. My account it's always up to date with payments I even pay more than monthly installment, I have NEVER EVER missed any payment, I have this account more than a decade but this is the thanks I get nxa! I will pay it off and close it! I won't be treated like like I'm desperate or choice less.Funny enough how this consultants treat us bad forgetting that without us customers and store card holders there's no job for them. The only thing thing Truworths will say is ' we apologise for bad service blah blah' how about you take your employees for customer service training, telephone etiquettes and manners?