1 reviews | Active since Jul 2018
Bad Customer Service
I am neither the first nor the last person to receive this awful service from Truworths. My friend was given grief for not having the credit card she used to purchase a damaged dress with her, she was not even chasing a refund she wanted to exchange. Customer Service at Truworths just gets worst, cant deal.
Thank you for your post and allowing us the opportunity to attend to your query.
We acknowledge your frustration regarding your friend’s experience at one of our stores.
In line with our returns policy, Truworths will allow an exchange or a full refund in the original method of tender, provided all the other criteria of this policy has been met. We understand that your friend wished to exchange the garment, however as part of our in store process, the store is required to credit the goods received and to process a new transaction on the replacement goods. As the mentioned item was purchase using her credit card, she was correctly advised that this needed to be on hand, in order for her to be assisted.
We trust that we were able to sufficiently clarify this matter for you and hope that you and your friend will be able to perceive and understand our stance in this regard.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
We acknowledge your frustration regarding your friend’s experience at one of our stores.
In line with our returns policy, Truworths will allow an exchange or a full refund in the original method of tender, provided all the other criteria of this policy has been met. We understand that your friend wished to exchange the garment, however as part of our in store process, the store is required to credit the goods received and to process a new transaction on the replacement goods. As the mentioned item was purchase using her credit card, she was correctly advised that this needed to be on hand, in order for her to be assisted.
We trust that we were able to sufficiently clarify this matter for you and hope that you and your friend will be able to perceive and understand our stance in this regard.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team