1 reviews | Active since May 2018
Bad customer service
The 3rd of March I went to go purchase a few items from Truworths Nonesi Mall Queenstown I had asked the consultant to keep me the items I will come and pay it abit later due the fact that it was my lunch hour and and it was very busy and they hardly had staff available... The consultant then told me it's fine il will keep your stuff u can come and pay abit later.... A few hours later I phoned to find out if i can come and collect my items before closing time I was told that nothing was kept for me I then went to the shop to go find out where my stuff is since it was the last item available the consultant then laughed and said oh my God someone sold your stuff I was like *** that's not how you would treat your customers and made me stand for 30 minutes before they assisted me I have never received such bad service Truworths Nonesi Mall has got to improve on their customer service
Thank you for bringing this matter to our attention.
As we acknowledge your frustration experienced regarding the way in which your mentioned request was attended to, we conducted an enquiry into your concerns raised.
We have liaised with the Truworths store in question, and referred the matter to the Store Manager to look into.
We have established that she spoke to both you and the consultant regarding the clarification of this matter. We further wish to sincerely apologise for the frustration and inconvenience that has been caused to you in this regard and assure you that all concerns raised will be earnestly addressed to ensure that this remains an isolated incident.
We hope that we were able to acceptably address this matter. Should you have any further concerns, please do not hesitate to contact us directly on *** or via email on ***.
Sincere apologies,
Truworths Online Team
Thank you for bringing this matter to our attention.
As we acknowledge your frustration experienced regarding the way in which your mentioned request was attended to, we conducted an enquiry into your concerns raised.
We have liaised with the Truworths store in question, and referred the matter to the Store Manager to look into.
We have established that she spoke to both you and the consultant regarding the clarification of this matter. We further wish to sincerely apologise for the frustration and inconvenience that has been caused to you in this regard and assure you that all concerns raised will be earnestly addressed to ensure that this remains an isolated incident.
We hope that we were able to acceptably address this matter. Should you have any further concerns, please do not hesitate to contact us directly on *** or via email on ***.
Sincere apologies,
Truworths Online Team