1 reviews | Active since Mar 2018
bad customer service
bought a Bad boy watch the 24/12/2017 and it broke in Feb 2018 store says they cant refund me why must I pay for something that I'm still paying off to be repaired return my money.
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
At Truworths, quality is of utmost importance to us and we were therefore concerned to hear about your experience.
We have investigated your complaint, and as such, liaised with the store in question. We were informed that the watch was sent to the supplier for assessment and that the strap has in the interim been repaired. We also confirm that it should be returned to the store shortly, and that you will be notified upon its delivery.
We verify that you have been informed regarding the outcome to your query, and trust that your concerns have been acceptably addressed. Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
At Truworths, quality is of utmost importance to us and we were therefore concerned to hear about your experience.
We have investigated your complaint, and as such, liaised with the store in question. We were informed that the watch was sent to the supplier for assessment and that the strap has in the interim been repaired. We also confirm that it should be returned to the store shortly, and that you will be notified upon its delivery.
We verify that you have been informed regarding the outcome to your query, and trust that your concerns have been acceptably addressed. Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team