1 reviews | Active since Feb 2018
Bad Customer service
I received a bad service because I received a gift from my mother who is staying very far from me and she is a pensioner. She bought a gift for my daughter, now the dress is small. To my surprise the shop cannot exchange the dress even when I have the slip. If the process is to return the without the card holder and yet you require the card holder when exchanging goods. That does not make sense. Instead of retaining the funds and exchanging the item, you would rather credit the card holder and take back your item. Now I am stuck with an item that you are not willing to exchange, I have tried numerous times to get assistance with no success. Please get back to me with response.
Thank you for post and allowing us the opportunity to respond.
We acknowledge your frustration regarding your recent experience at one of our stores, and we wish to sincerely apologize for the manner in which you felt you were assisted.
We confirm that your concerns raised have been escalated to the Store Manager at the respective store, and that you have subsequently been informed regarding the procedure to be followed.
Further to this we trust that you will be returning to the store at your earliest convenience, in order for the dress to be exchanged.
We once again apologize for any inconvenience or frustration caused as a result of this matter, and has confidence that it will be acceptably resolved soon.
Kind regards,
Truworths Online Team
Thank you for post and allowing us the opportunity to respond.
We acknowledge your frustration regarding your recent experience at one of our stores, and we wish to sincerely apologize for the manner in which you felt you were assisted.
We confirm that your concerns raised have been escalated to the Store Manager at the respective store, and that you have subsequently been informed regarding the procedure to be followed.
Further to this we trust that you will be returning to the store at your earliest convenience, in order for the dress to be exchanged.
We once again apologize for any inconvenience or frustration caused as a result of this matter, and has confidence that it will be acceptably resolved soon.
Kind regards,
Truworths Online Team