JW
Jo W
1 reviews | Active since May 2015
06 May 2015, 14:50
Bad Customer Service
I walk into this store looking at the cosmetics and as per normal the assistant comes forward \can i help with anything?"And my response \""no thanks I'm just having a look at the nail polish.\"" Nothing wrong with that until they start following me in the store like some sort of *****. Then when i stop to look at something then again they ask if i need assistance. Now this is the only store that i have ever been to where i get treated like this. Now i did actually purchase the nail polish i wanted and this on my account. The cashier looks at my face"
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Truworths's replyOfficial
15 May 2015, 12:25Hello Jodieashleywill7,
Thank you for informing us of your recent experience at one of our stores.
At Truworths, we go to great lengths to offer an effortless shopping experience to all our esteemed clientele. We pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence.
Upon receipt of your post, we immediately brought this to the attention of the relevant Store Manager to investigate and address. She informed us that she has made several attempts to contact you over a couple of days on all contact telephone numbers on record, however was unsuccessful in these attempts.
Further to this we have sent an email to you requesting the best time to contact you in this regard. We look forward to hearing from you so that we can satisfactorily resolve this matter and restore your faith in our company.
We appreciate your feedback and we encourage you to contact us directly on 021- *** or send an e-mail to *** should you have any other queries or suggestions.
Best Regards,
Lynn
Thank you for informing us of your recent experience at one of our stores.
At Truworths, we go to great lengths to offer an effortless shopping experience to all our esteemed clientele. We pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence.
Upon receipt of your post, we immediately brought this to the attention of the relevant Store Manager to investigate and address. She informed us that she has made several attempts to contact you over a couple of days on all contact telephone numbers on record, however was unsuccessful in these attempts.
Further to this we have sent an email to you requesting the best time to contact you in this regard. We look forward to hearing from you so that we can satisfactorily resolve this matter and restore your faith in our company.
We appreciate your feedback and we encourage you to contact us directly on 021- *** or send an e-mail to *** should you have any other queries or suggestions.
Best Regards,
Lynn
Truworths's reply15 May 2015, 12:25
Official
Hello Jodieashleywill7,
Thank you for informing us of your recent experience at one of our stores.
At Truworths, we go to great lengths to offer an effortless shopping experience to all our esteemed clientele. We pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence.
Upon receipt of your post, we immediately brought this to the attention of the relevant Store Manager to investigate and address. She informed us that she has made several attempts to contact you over a couple of days on all contact telephone numbers on record, however was unsuccessful in these attempts.
Further to this we have sent an email to you requesting the best time to contact you in this regard. We look forward to hearing from you so that we can satisfactorily resolve this matter and restore your faith in our company.
We appreciate your feedback and we encourage you to contact us directly on 021- *** or send an e-mail to *** should you have any other queries or suggestions.
Best Regards,
Lynn
Thank you for informing us of your recent experience at one of our stores.
At Truworths, we go to great lengths to offer an effortless shopping experience to all our esteemed clientele. We pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence.
Upon receipt of your post, we immediately brought this to the attention of the relevant Store Manager to investigate and address. She informed us that she has made several attempts to contact you over a couple of days on all contact telephone numbers on record, however was unsuccessful in these attempts.
Further to this we have sent an email to you requesting the best time to contact you in this regard. We look forward to hearing from you so that we can satisfactorily resolve this matter and restore your faith in our company.
We appreciate your feedback and we encourage you to contact us directly on 021- *** or send an e-mail to *** should you have any other queries or suggestions.
Best Regards,
Lynn