mS
mercy S
1 reviews | Active since May 2015
03 May 2015, 21:26
bad customer service
I was purchasing my clothes and she was the cashier. She dont greet me she just ask me if is cash or account. She scan all de clothes and she left me to call head office without telling me sumthing later she just call me to speak with de person over de phone. She act like I dnt exist and she dnt care. I felt so ignore and stupid. Is like she was doing me a favour.I will not do shopping at eastgate because of de bad stinky service I got today. It was very terrible and I feel sorry for those who experience this and say nothing or just walk away and never come back<br> truly the manager must do sumthg about this. She does not qualiefied to work at de retail or she is not trained well
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Truworths's replyOfficial
13 May 2015, 09:19Hello mercy.selepe34,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all of our trendy, quality-conscious customers. We were therefore concerned to hear of your recent experience at one of our stores.
We have liaised with the Store Manager of the store in question and were informed that she has made attempts to contact you on the number provided in your post, but was regretfully unsuccessful in her attempts. She has requested that we ask for an alternative contact number in order for her to contact you to discuss the concerns you have raised.
In addition to the telephone calls, we have sent an email to you and have not yet received a response. We wish to apologise to you for the inconvenience and frustration caused, and trust that we will hear from you soon.
Kind regards,
Lynn
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all of our trendy, quality-conscious customers. We were therefore concerned to hear of your recent experience at one of our stores.
We have liaised with the Store Manager of the store in question and were informed that she has made attempts to contact you on the number provided in your post, but was regretfully unsuccessful in her attempts. She has requested that we ask for an alternative contact number in order for her to contact you to discuss the concerns you have raised.
In addition to the telephone calls, we have sent an email to you and have not yet received a response. We wish to apologise to you for the inconvenience and frustration caused, and trust that we will hear from you soon.
Kind regards,
Lynn
Truworths's reply13 May 2015, 09:19
Official
Hello mercy.selepe34,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all of our trendy, quality-conscious customers. We were therefore concerned to hear of your recent experience at one of our stores.
We have liaised with the Store Manager of the store in question and were informed that she has made attempts to contact you on the number provided in your post, but was regretfully unsuccessful in her attempts. She has requested that we ask for an alternative contact number in order for her to contact you to discuss the concerns you have raised.
In addition to the telephone calls, we have sent an email to you and have not yet received a response. We wish to apologise to you for the inconvenience and frustration caused, and trust that we will hear from you soon.
Kind regards,
Lynn
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all of our trendy, quality-conscious customers. We were therefore concerned to hear of your recent experience at one of our stores.
We have liaised with the Store Manager of the store in question and were informed that she has made attempts to contact you on the number provided in your post, but was regretfully unsuccessful in her attempts. She has requested that we ask for an alternative contact number in order for her to contact you to discuss the concerns you have raised.
In addition to the telephone calls, we have sent an email to you and have not yet received a response. We wish to apologise to you for the inconvenience and frustration caused, and trust that we will hear from you soon.
Kind regards,
Lynn