Bad customer service

<p>On the 1st August, I went to Truworths Vincent Park East London to buy myself a belt. When I entered <br />the store I asked an assistant to show me where the belts are for men in the store, she then showed me <br />where they were. I noticed that there were belts on a small rack and there were belts on the wall <br />equipment, I saw a lady (JESSICA) near the desk and asked her I noticed that the belts on the small rack <br />are highlighted over the price, are they on special or what? She then said yes, but there was no <br />reduction tag on the swing tickets it self, so I asked her if she can tell me how much this belt costs <br />because there were only 2 XL sizes left on this equipment. she said she will check on the pc for me, she <br />then checked the brown belt for me and said that it was R55 for this belt and its marked down, so I told <br />that is a great saving because the belt was about R180, so I asked her to check the black belt for me <br />aswell, so she checked it for me and she told me that this one is R75 and you can pay at the till points. I <br />was really happy that I got both my sizes and it was for a good price. Before I got to the tills I saw more <br />Belts for ladies and I took one for her aswell but this belt also had no reduction sticker on it, it was <br />highlighted aswell, so I stood in the line and waited to be served. I went to the cashier (NOSCELO) and <br />asked her how much does this belt costs for the ladies? She scanned the belt and told me that it is R75, I<br />told her im going to take it as I got 3 good priced belts. She scanned me items and told me that the total <br />is R260,I said no way it cant be, these belts is about R200, she said that the brown belt is R110, I said no <br />it cant be the sales lady just told me now that the belt is R55 so how can you charge me a different price, <br />she said sorry but its not R55 its R110, do you want it not or? I said sorry, call that lady that just helped <br />me now because now im unhappy for this now. The lady then came and told me that the is R55, so <br />when the cashier told her its not R55 she said she will go and check a other belt, and when she came <br />back she brought a other belt Small brown and it was priced R59, so I asked her, why do you bring other <br />belts and give me different prices yet the belt you checked for me is right here in front of you yet you <br />trying to make up stories. I was very disturbed because she firstly gave me a price of R55, and confirms it <br />with the cashier, secondly she tells me in my face that, that wasn’t the belt she had scanned for me and <br />it was the other belt, yet the other belt she brought was not even R55, it was R59. I then said please can <br />I rather talk to a manager because I am very annoyed by these two assistants, The store manager arrives<br />(CLAUDINE LEE), she then tells me shes sorry but she cant give me the belt for R55 because its not the <br />price on the till, I said what do you mean, because this was the price I received by your assistants <br />because there wasn’t a price on the belt in the first place. She said that her staff told her that this was <br />not the belt that that lady scanned, I told her that that lady gave me a price for this belt for R55 yet she <br />brings different belts with different prices. She asked me where did the staff scan the belt for me, I said <br />by the men section , then she said I can take you to that pc and show you that the belt scans R110. So I<br />got really cross at this store manager, telling me this nonsense. I then bought the black belt and my <br />wife’s belt and left the brown belt. I am a very unhappy customer the way my shopping experience was <br />handled. <br />Here is the till slip information<br />Transaction number : ********** </p>