1 reviews | Active since Apr 2015
Bad customer service
My son received a leather jacket as a gift from visitors we had from Australia. The jacket wasn't for someone his age and we tried to return it after our Australian visitors had gone back home. They left the price tag on but forgot to leave the receipt. I went to Truworths Man and then to Truworths Greenacres and explained the situation. The manageress said she'll keep the jacket there and do a returns query with her regional manager. 3 Weeks later I still hadn't heard from them and decided to go into the store. The manageress just handed the jacket back and said the regional manager says it can't be returned even though the person who bought it is now back in Australia. Not even an apology for not getting back to me sooner. I didn't want the money back. All I wanted was to swop it for something more suited to his age. For such an expensive shop their customer servuce sucks big time.
Thank you for your post.
Our Returns Policy facilitates a return or exchange on merchandise returned within 30 days from date of purchase, provided that the original invoice or gift receipt is presented as proof of purchase.
We acknowledge your frustration regarding the manner in which the matter was handled in store. The relevant manager informed us that she has contacted you to discuss this matter further and to apologise for the fact that she did not provide the you feedback as promised.
As you were not in possession of the required proof of purchase, you were correctly advised by the store manager that your return could not be authorized. Our policy is in place to protect our customers and it is therefore imperative that such a policy is adhered to at all times.
We wish apologise for any inconvenience that you may have experienced; however we trust that you will accept our stance in this matter.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to ***.
Kind regards,
Lynn
Thank you for your post.
Our Returns Policy facilitates a return or exchange on merchandise returned within 30 days from date of purchase, provided that the original invoice or gift receipt is presented as proof of purchase.
We acknowledge your frustration regarding the manner in which the matter was handled in store. The relevant manager informed us that she has contacted you to discuss this matter further and to apologise for the fact that she did not provide the you feedback as promised.
As you were not in possession of the required proof of purchase, you were correctly advised by the store manager that your return could not be authorized. Our policy is in place to protect our customers and it is therefore imperative that such a policy is adhered to at all times.
We wish apologise for any inconvenience that you may have experienced; however we trust that you will accept our stance in this matter.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to ***.
Kind regards,
Lynn