Bad customer service
<p>Today I went to Uzzi clothing store in Alexandra Pan to buy a blazer , I saw this nice blazer marked down to R699 when I get to the cashier (Lucas) he told me with attitude that it is R725 when I asked him why is marked R699 he said it was a sales consultant's mistake that's why he is rectifying it and there is nothing he can do and he rudely cancelled the transaction and called the next customer when I asked to speak to the manager I was told he is off, I bought the blazer with R725 because I wanted it so bad but I am furious.</p>
Thank you for your post and allowing us the opportunity to respond.
We are concerned to read of your experience at our store we have therefore escalated your concerns to the relevant Area Manager to address. We believe that you were subsequently contacted by the Store Manager who has requested that you return to store at your earliest convenience for her to further assist you in this regard.
We trust that we have adequately responded to your query and that this matter will be successfully resolved upon your return to our store.
Sincerely yours,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We are concerned to read of your experience at our store we have therefore escalated your concerns to the relevant Area Manager to address. We believe that you were subsequently contacted by the Store Manager who has requested that you return to store at your earliest convenience for her to further assist you in this regard.
We trust that we have adequately responded to your query and that this matter will be successfully resolved upon your return to our store.
Sincerely yours,
Truworths Online Team