Bad customer service
<p>I went to the truworths store at the mall of the south on the 5/05/2017 I wanted to purchase a jersey that was on sale in an xl which was maked 330 & did not have a now price on so I took the same jersey in an xs to the counter to show the cashier the price that it's 150 when she scanned the xl it showed 250 so she called the manager Marti to show her the xs is priced 150 & the computer is saying 250 the manager said she will not give me the xl for 150 as the computer is showing 250 and if some one had to by the exact same jersey in the xs she would give it to them for 150 cause it was a human error on there side I mean now u have this expectation that the price is 150 it's solid proof and when u get there she is like no its 250 the customer service is really bad I feel like paying my account n not purching for truworths I layed a complaint with head office </p>
Thank you for your post.
We acknowledge your frustration in this regard and therefore immediately conducted an enquiry into the concerns you have raised.
We contacted the manager of the store to investigate this matter. We were informed that the incorrect price on the garment was as a result of a human error. The garment you opted to purchase was priced correctly indicating that the price was R330. To this end, you were correctly informed that as the garment you opted to purchase was priced correctly your request to purchase the garment at the price displayed for different garment could not be authorized.
In accordance with the requirements under the Consumer Protection Act (CPA), we are not bound by the incorrect price and we believe we were within our rights to decline to sale the garment for the erroneous at the lower price.
We understand that you may not be pleased with the outcome of your query, however trust that we were able to clarify your concerns with our response. We sincerely apologize for any misunderstanding in this regard.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration in this regard and therefore immediately conducted an enquiry into the concerns you have raised.
We contacted the manager of the store to investigate this matter. We were informed that the incorrect price on the garment was as a result of a human error. The garment you opted to purchase was priced correctly indicating that the price was R330. To this end, you were correctly informed that as the garment you opted to purchase was priced correctly your request to purchase the garment at the price displayed for different garment could not be authorized.
In accordance with the requirements under the Consumer Protection Act (CPA), we are not bound by the incorrect price and we believe we were within our rights to decline to sale the garment for the erroneous at the lower price.
We understand that you may not be pleased with the outcome of your query, however trust that we were able to clarify your concerns with our response. We sincerely apologize for any misunderstanding in this regard.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team