Bad customer service
<p>Account number </p> <p> ********** ********** </p> <p> Is paid up. I made two promises to you. </p> <p>1. Was to pay the full balance owed.</p> <p>2. Was to close this account.</p> <p>Please be advised that i will not be walking into your stores ever again. You have no respect for customers. You called for the whole week asking the same question. I send several emails and called to inform you that payment would be made. But you thought it was best to call me late at night because the national credit approved your actions. Do me one big favour. </p> <p>Close my account for Good. Please. Do not try to convince me otherwise. I will keep on posting here till you close the account.</p>
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, our intention with sending arrears communication is certainly not to aggravate our customers and we sincerely apologize for the manner in which you felt you were assisted.
Subsequent to your post, we can confirm that one of our consultants has contacted you to discuss your concerns. We are pleased that you have reconsidered closing your account with us and can verify that your account has since been settled in full.
We thank for your support and hope to see you in our stores again soon.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, our intention with sending arrears communication is certainly not to aggravate our customers and we sincerely apologize for the manner in which you felt you were assisted.
Subsequent to your post, we can confirm that one of our consultants has contacted you to discuss your concerns. We are pleased that you have reconsidered closing your account with us and can verify that your account has since been settled in full.
We thank for your support and hope to see you in our stores again soon.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, our intention with sending arrears communication is certainly not to aggravate our customers and we sincerely apologize for the manner in which you felt you were assisted.
Subsequent to your post, we can confirm that one of our consultants has contacted you to discuss your concerns. We are pleased that you have reconsidered closing your account with us and can verify that your account has since been settled in full.
We thank for your support and hope to see you in our stores again soon.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, our intention with sending arrears communication is certainly not to aggravate our customers and we sincerely apologize for the manner in which you felt you were assisted.
Subsequent to your post, we can confirm that one of our consultants has contacted you to discuss your concerns. We are pleased that you have reconsidered closing your account with us and can verify that your account has since been settled in full.
We thank for your support and hope to see you in our stores again soon.
Kindest regards,
Truworths Online Team