1 reviews | Active since Jan 2017
Bad customer service
<p>On the 16/11/2016 I went to Truworths Tygervalley to claim for my ****** phones that I ensured at their store. I handed all my document to Nicole who was at the cellphone counter that day. No one contacted me since then, on the 2/12/2016 I called the insurance company on ********** 225 spoke with Jennifer, she said they haven't received the documents and promised to contact the store and get back to me. She did not contact me. On the 30/12/2016 I called the Tygervalley branch spoke with Mukmeema who is a manager at the store and she did the same as others promised to call and she did not . I don't know what to do anymore.</p>
Thank you for your post.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised with Finrite regarding your concerns. We were informed that you were subsequently contacted by a representative from their offices who has processed your claim and has informed if the required excess fee.
Whilst we were unable to reach you on the contact number provided, we wish to apologize on behalf of Finrite for the manner in which you were assisted and trust that we have satisfactorily attended to this matter for you.
Assuring you our best attentions at all times!
Truworths Online Team
Thank you for your post.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised with Finrite regarding your concerns. We were informed that you were subsequently contacted by a representative from their offices who has processed your claim and has informed if the required excess fee.
Whilst we were unable to reach you on the contact number provided, we wish to apologize on behalf of Finrite for the manner in which you were assisted and trust that we have satisfactorily attended to this matter for you.
Assuring you our best attentions at all times!
Truworths Online Team