1 reviews | Active since Aug 2013
Bad Customer Service
<p>I received a call today from Truworths Customer Care with regards to late payment. I was indeed late with payment due to human error and forgot. I paid the due amount 2 days ago and an e-mail was sent as proof. Today I got a call and explained that I had paid this. Within 15 minutes of the call I received an SMS about late payment, 5 minutes later I get a threat stating that Truworths are handing me over!!!!!!PAYMENT HAS BEEN MADE!!!! Please discontinue sending me SMS's with your constant harrasments especially with your specials. I will pay my account up and I will after today never ever put a foot into any Truworths ever again. 2 SMS's and a phonecall really. I have been a custoemr with Truworths for many years...I will end it right now!!!!!</p>
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. It is important for us to inform our customers that their creditworthiness is an asset.
We sincerely apologize if you felt that our collections process was in any way offensive, and confirm that it was certainly not our intention to cause you any unnecessary frustration.
We confirm receipt of your payment made on 17 November 2016 via EFT. This being said, at the time the correspondence was generated for your account your payment did not reflect, as payments made using this method ordinarily only reflect after 3-5 working days. We could further, regrettably not locate the email containing the proof of payment.
We are pleased to confirm that your account is currently up to date with payment and your next installment is due by 06 December 2016.
We trust that we were able to clarify your concerns with our response. Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. It is important for us to inform our customers that their creditworthiness is an asset.
We sincerely apologize if you felt that our collections process was in any way offensive, and confirm that it was certainly not our intention to cause you any unnecessary frustration.
We confirm receipt of your payment made on 17 November 2016 via EFT. This being said, at the time the correspondence was generated for your account your payment did not reflect, as payments made using this method ordinarily only reflect after 3-5 working days. We could further, regrettably not locate the email containing the proof of payment.
We are pleased to confirm that your account is currently up to date with payment and your next installment is due by 06 December 2016.
We trust that we were able to clarify your concerns with our response. Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Truworths Online Team