1 reviews | Active since Aug 2016
Bad Customer Service
<p>Bought an item via fashion delivery instore at Cape Gate and requested that the garment be delivered to them (Cape Gate), that was on the 28th of July, which is now a month ago and funds were deducted from my account. I was told the garment would arrive between 5-8 working. I visited the store several times after the 8th business day and I've been told it is in transit. On Saturday, the 27th of August I visited the store to cancel the item request and get the funds credited back to my account because now I'm paying an installment which is inclusive of a garment which is not in my possession. Only I was told by a fed up consultant that there's nothing he can do as 'they' neither have the garment in 'their' possession. I couldn't understand why it was so difficult to cancel an order that they were able to deduct funds for. It's been over a month waiting for an item that was meant to be delivered within a week. This is just poor customer service. The Consumer Protection Act needs to resolve such issues for our people.</p>
Your experience with our Fashion Delivery service is unacceptable and we sincerely wish to apologize for the manner in which you were assisted.
We have conducted an investigation and established that your order was incorrectly processed by the store where it was sourced from, resulting in the delay in receipt of your order. We can confirm that we have brought this matter to the attention of the relevant Store Manager to address with the store staff involved and to remind all staff on the importance of accurately processing orders.
We regret that you are no longer interested in the item and can verify that it has been credited from your account. We have further waivered the delivery fee.
Whilst we acknowledge that you are disappointed with your experience in this regard we can assure you that your concerns have been addressed in earnest. We once again apologize for the inconvenience and frustration caused.
Please feel free to contact us on 021- ********** or via email to ********** should you have any further enquiries, comments or suggestions.
Sincerely yours,
Truworths Online Team.
Your experience with our Fashion Delivery service is unacceptable and we sincerely wish to apologize for the manner in which you were assisted.
We have conducted an investigation and established that your order was incorrectly processed by the store where it was sourced from, resulting in the delay in receipt of your order. We can confirm that we have brought this matter to the attention of the relevant Store Manager to address with the store staff involved and to remind all staff on the importance of accurately processing orders.
We regret that you are no longer interested in the item and can verify that it has been credited from your account. We have further waivered the delivery fee.
Whilst we acknowledge that you are disappointed with your experience in this regard we can assure you that your concerns have been addressed in earnest. We once again apologize for the inconvenience and frustration caused.
Please feel free to contact us on 021- ********** or via email to ********** should you have any further enquiries, comments or suggestions.
Sincerely yours,
Truworths Online Team.