Bad customer service

<p> <span style="color: #555555; background-color: #ffffff;">I'm very appalled by the level of service received from the Truworths in Polokwane on the corner of Landros Mare. I bought a cellphone on 12-08-2016 for my daughter. In ten minutes of purchasing the mobile my daughter rang me and it turned out that the mobile I had bought was not the right one. I returned to truworths and communicated that I had purchased the wrong phone. The response I got from the staff members was repulsive. The attitude given was extremely disrepectful. I then contacted the truworths contact centre where I was assisted by a lady by the name of Lindiwe. She communicated that a mobile could be returned at the store after 7 days of purchase. I returned to the truworths store where I dealt with a lady by the name of Jane. Jane has to be the utmost disrespectful shop assistant I have ever dealt with. She told me to return the "**** phone " to a store where it would be exchanged because truworths does not do any exchanges nor does it take phones back after purchase. I'm extremely disappointed in how this matter has been addressed. I would like this matter to be addressed urgently as my daughter needs a new phone and as a parent I need to communicate with my daughter at all times</span></p>