Bad customer service
<p>I went to buy foundation, when I got to the cosmetics department this 3 ladies were busy chatting about their personal things, they did even greet,they just continue with their conversation and I was still confuse with the perfect for my face, as I went to pay the lady at the teller she's the one who actually help me on picking up the right out of 3 ladies who were there with attitudes, they don't deserve to work in cosmetic, because with all the department the cosmetics are always the best, but from what I have experience It was the worst</p>
At Truworths, one of our objectives is to always provide our customers with a shopping experience that is both pleasant and effortless. Our staff is therefore trained to always treat customers in a respectful and professional manner.
Your experience is not in line with these standards and we sincerely apologize for the way in which you were assisted.
We have escalated this matter to the manager of the store to address with the staff members involved and to ensure that our high service standards are upheld at all times. He informed us that he has contacted you to discuss your concerns and has apologized for your experience.
We are pleased to hear that you are satisfied with the outcome of this matter and once again apologize for the manner in which you were assisted. Please feel free to contact us on 021- ********** or via email on ********** should you have any comments or suggestions.
Yours sincerely,
Truworths Online Team
At Truworths, one of our objectives is to always provide our customers with a shopping experience that is both pleasant and effortless. Our staff is therefore trained to always treat customers in a respectful and professional manner.
Your experience is not in line with these standards and we sincerely apologize for the way in which you were assisted.
We have escalated this matter to the manager of the store to address with the staff members involved and to ensure that our high service standards are upheld at all times. He informed us that he has contacted you to discuss your concerns and has apologized for your experience.
We are pleased to hear that you are satisfied with the outcome of this matter and once again apologize for the manner in which you were assisted. Please feel free to contact us on 021- ********** or via email on ********** should you have any comments or suggestions.
Yours sincerely,
Truworths Online Team