TL
Tebogo L
1 reviews | Active since Jan 2013
15 Apr 2019, 18:13
Bad customer experience
I went today the 15 April 2019 to Truworth Emporium un Southgate to buy a phone. I arrived at the shop around 17:50. There was a customer before me whom was also buying the phone. The sales people refused to sell me the phone because they will end up knocking off late because they need to RICA the phone. What customer service is that I tried to negotiate because I am inside the store and it is not yet time to close. I am a local customer of Truworths and I felt like I am not a customer.
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Replies (2)
Truworths's replyOfficial
16 Apr 2019, 08:36 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply16 Apr 2019, 08:36
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
30 Apr 2019, 11:51 Thank you for your post.
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
Upon receipt of your post, we escalated your concerns raised to the relevant management. We can confirm that the Store Manager has been in contact with you to convey our sincerest apologies and we confirm that the matter has been resolved
We hope that we were able to acceptably address this matter for you. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
Upon receipt of your post, we escalated your concerns raised to the relevant management. We can confirm that the Store Manager has been in contact with you to convey our sincerest apologies and we confirm that the matter has been resolved
We hope that we were able to acceptably address this matter for you. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Best regards,
Truworths's reply30 Apr 2019, 11:51
Official
Thank you for your post.
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
Upon receipt of your post, we escalated your concerns raised to the relevant management. We can confirm that the Store Manager has been in contact with you to convey our sincerest apologies and we confirm that the matter has been resolved
We hope that we were able to acceptably address this matter for you. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
Upon receipt of your post, we escalated your concerns raised to the relevant management. We can confirm that the Store Manager has been in contact with you to convey our sincerest apologies and we confirm that the matter has been resolved
We hope that we were able to acceptably address this matter for you. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Best regards,