Bad Cusomer Service - Truworths

<p> </p> <p>Just wanted to say that the service at Truworths Phalaborwa is not great on a good day, but normally we just work around it here. We get African time and that 2 tellers for a whole bunch of customers may take a while and I normally would just come back when the store is not so busy. </p> <p>Today however the store was not busy, and like many times before I was standing at the jewellery to try and get someone’s attention. </p> <p>This frustrates me because today was not the 1st or the 2nd time that I wanted help for the purchase of the one piece of jewellery that luckily is still there after all this time. I however went and stood in the queue and asked for help. There were 3 cashiers behind the desk, and the lady that I asked spoke in her language to the rest of the 3 and then just went back to work. Assuming that they would come and open for me, I was waiting at the jewellery. </p> <p>To my surprise business just went on as usual. No one paid attention to me. So I went to the other casher that was spoken to in their language and asked if someone is coming or if they are just ignoring me. She said that they are still busy looking for the key... </p> <p>I think this is rude, very unprofessional and bad, bad customer service. </p> <p>Firstly speak to me, not your colleagues. I’m the person without an answer that is standing in front of you wanting to buy something, at least tell me that you will be with me as soon as you find the key, and the please go looking for the key, as I was standing inline to ask for help which was obviously ignored.</p> <p>I just left, frustrated and very, very angry. I wish that Truworths was more user friendly online, I would much rather not go into the store anymore. Such treatment is not acceptable, Truworths Phalaborwa this was very disappointing. </p>