1 reviews | Active since May 2018
Bad cpustomer service
I have never thought that I would get such bad service from a well-respected clothing store like Truworths.
I have been a client for less than a month and bought a Uzzi jean on my account of over R600. While I'm wearing the jeans, it's for the 2nd time, when I see the Uzzi sign on the back of the jean is completely torn.
Of course I thought the jean could be exchanged for another jean or my account would be credited. To my shock, I had to find out that the jean will be sent to a Quality Controller and then I will get an answer within 7 to 8 working days.
I was always impressed that Truworths sells high quality clothes, that you will have a pleasure knowing that they will treat their clients with vigilance and respect and put their clients first, but that was not the case . All they are doing is throwing their policies and procedures in your face, and not trying to solve the problem as soon as possible.
I will recommend anyone not to open an account with them as I am going to close mine.
I believe that a good relationship must be established between the client and the business.
I regret the day I have ever opened an account at Truworths because I can't trust them again .
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We confirm that you were informed of this policy, and also advised that the mentioned garment has in the interim been sent to our Quality Assurance Department.
We acknowledge that you are not pleased with the advice received thus far, however trust that you will be able to accept our stance in this regard. We verify that once feedback is received with regards to your returns query, it will be communicated to you.
Yours sincerely,
Truworths Online Team
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We confirm that you were informed of this policy, and also advised that the mentioned garment has in the interim been sent to our Quality Assurance Department.
We acknowledge that you are not pleased with the advice received thus far, however trust that you will be able to accept our stance in this regard. We verify that once feedback is received with regards to your returns query, it will be communicated to you.
Yours sincerely,
Truworths Online Team