ZB
Zamashenge B
1 reviews | Active since Apr 2019
01 Jul 2019, 09:48
Bad communication
I got an email from Truworths saying i have R900+ credit to shop i should come and buy, so i went to buy a phone at Gateway Truworths store i was told o can not buy a phone but i can nuy other things which does not make any sense. Wjy dont you say on the email you can only buy other things not everything sold in the store,
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Replies (2)
Truworths's replyOfficial
03 Jul 2019, 13:03 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply03 Jul 2019, 13:03
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
08 Jul 2019, 12:27 Thank you for your post.
Whilst we acknowledge your frustration, we escalated your concerns raise to the relevant management to address.
We can confirm that upon your visit to the store you were correctly advised, and wish to advise that according to our Cellphone Terms and Conditions, your account does not qualify for a cellphone purchase at this stage due to the manner in which you have conducted your account.
We hope that you understand our stance, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration, we escalated your concerns raise to the relevant management to address.
We can confirm that upon your visit to the store you were correctly advised, and wish to advise that according to our Cellphone Terms and Conditions, your account does not qualify for a cellphone purchase at this stage due to the manner in which you have conducted your account.
We hope that you understand our stance, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply08 Jul 2019, 12:27
Official
Thank you for your post.
Whilst we acknowledge your frustration, we escalated your concerns raise to the relevant management to address.
We can confirm that upon your visit to the store you were correctly advised, and wish to advise that according to our Cellphone Terms and Conditions, your account does not qualify for a cellphone purchase at this stage due to the manner in which you have conducted your account.
We hope that you understand our stance, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration, we escalated your concerns raise to the relevant management to address.
We can confirm that upon your visit to the store you were correctly advised, and wish to advise that according to our Cellphone Terms and Conditions, your account does not qualify for a cellphone purchase at this stage due to the manner in which you have conducted your account.
We hope that you understand our stance, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team