Bad Client Services

<p>I went to Truworths in Village mall hartbee****rtdam on the 25th of March 2017 and ask the lady if i can pay an additional installment on my account due to the fact that I will be having my baby before my next payment and wont be able to leave the baby to go in and pay at the store. She confirmed it wont be a problem and confirmed that I can do it with pleasure. With that information, I paid on the 25th of March 2017, the R1100 for the March 2017 installment and pay an additional R1400 for the April 2017 installment of R860.00 (which then there is still an additional amount of R540 extra / in credit in my account. On the 4th of May i received an sms that Im in arrears and need to pay my account the weekend. I went to the store yesterday to confirm what is happening because I already paid alot more than i was supposed to and the guy there just rep**** that the amount went down on the capital balance and not used for my installment. I was furious as I asked the lady who assisted me on the 25th March pront out if I can do it, and she said yes. With this now I'm sitting with an outstanding amount on my account which is INCORRECT!!!! Please correct urgently as with my baby and everything I do not have extra money to do an extra payment for something that is not my problem!!!</p>