Bad client service

I have since paid an incorrect account number during the level 5 of the lock down on the 26th of March 2020.

I paid R733.80 into an incorrect account I escalated the query to various email addresses I could find for Truworths.

I called in weekly to customer care still my account remains the same no credit of the R733.80, this resulted in my account falling areas and giving me bad credit rating.

Today is the 18th of June 2020 I am still waiting for my query to be resolved. I went to the extent of contacting Truworths on Facebook they blatantly ignored me.

I am not sure what could be the issue when I have submitted my bank statement to Truworth Mall of Africa during level 4 of the lock down to show the transaction that I made.

It is my hard earned money right now the person that I paid their account enjoyed free credit on my money, this is a ********** activity on my part when I have notified the establishment about the erroneous payment that I made and choose to ignore.

This is the worst service I have ever received from any other store failure to correct a payment.

I am highly disappointed at the service that Truworths has presented before me. I want my money back.