IT
Itumeleng T

1 reviews | Active since Aug 2018

07 Aug 2018, 18:10

bad client service

I opened account in June with them on the application they requested 2 contact details to use as reference that is not the problem.i get sms to say my account is approved i make my first purchase then boom my references get msg about ny credit limit and amount due....i called truworths to stop these msgs from 25th June i even sent them screen shots of the smses since now my personal info is being sent around...they promise to stop it...the next day another smses are sent to my ref i called customer service dept to be told the person who does this job is on lunch 30mins later i call am told now the person is on tea wow....i speak to some rude team leader who assured me when this person come back from tea will call me back as there is nothing she can do,i have been waiting for that call till today..

I sent msgs on facebook page the last msg was on thurs i was told within 24hrs this issue will be resolved and guess what within 24hrs my ref receives an sms "you still have *** amount to spend on your limit..i am so disgusted by this kind of service...i asked them to suspend sms until they resolve whatever issue they have....the other lady tild me she just removed the number yet i have been calling and complaining this whole time.

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Replies (1)
Truworths
Truworths's reply13 Aug 2018, 16:03
Official

Thank you for your post.

We were concerned to read of your experience and wish to sincerely apologise for the manner in which you were initially assisted.

We have investigated your concerns raised, and according to our records, the mentioned account related communication was sent to your contact number listed on your previous Truworths account.

This matter was therefore escalated for immediate attention, and we are pleased to confirm that your previous contact number has been removed from your new Truworths account details.

We acknowledge your frustration and once again apologize for any inconvenience caused. We are however pleased to confirm that we were able to acceptably resolve your query.

Sincerely yours,

Truworths Online Team